SAAS First

SAAS First is for businesses that need to manage customer support across website chat and email, with AI handling routine questions and a shared inbox for the team. Its chatbot, Milly, answers questions using information from your knowledge base or website and can pass conversations it can’t resolve to a human agent. Customers can also get answers around the clock in multiple languages. The shared inbox brings chat and email conversations together, shows customer details and conversation history, and lets agents assign, reply to, and resolve messages. Milly can also help agents draft replies. Beyond support, SAAS First includes customer tracking and CRM tools, marketing campaigns, analytics, and boards for organizing tasks. It may suit teams looking for customer service and engagement tools in one platform; businesses seeking only a standalone chatbot may not need its broader features.

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