Social Customer Service - Top Apps & Software
Social customer service software handles support requests from social networks in one queue, routing mentions and DMs to agents.
Reply Hub
Reply Hub is an AI tool for automating and personalizing responses across digital channels, improving customer service efficiency and engagement.
CommBox
CommBox is an AI-powered platform for managing customer interactions across multiple channels, optimizing support and sales operations with automation and analytics.
InboxAgents
InboxAgents consolidates email, chat, SMS and social messages into a single team inbox for managing, routing, assigning, tracking conversations, with portal, analytics and integrations.
Daktela
Daktela is a unified communications app for managing customer interactions via voice, email, chat, SMS, and social media, enhancing operational efficiency and support.
Chatdesk Teams
Chatdesk Teams provides customer support for e-commerce brands using trained advocates to ensure fast, personalized service across multiple channels.
Trooya
Trooya is a cloud-based platform that helps users manage social media customer interactions and resolve issues effectively.
Spotler Engage
Spotler Engage is a platform for webcare, messaging, social media publishing, and customer interaction tracking, supporting lead management and email marketing.
Konnect Insights
Konnect Insights is a customer experience management platform that integrates social listening, CRM, analytics, and support across various channels to enhance brand engagement.
Cloodot
Cloodot is a customer experience management app that consolidates chats and reviews from multiple platforms for efficient online engagement and reputation management.
Clarabridge Engage
Clarabridge Engage is a customer service app that manages interactions across channels, consolidates data, and utilizes analytics for efficient service and customer insights.
Chatwik
Chatwik combines customer conversations from messaging, email, and website chat in one workspace, with tools for team support, contact management, help centers, and analytics.
DM Champ
DM Champ manages customer messaging across multiple channels, using AI to answer questions, qualify leads, follow up, and book appointments.
Mixdesk
Mixdesk combines messaging, web chat, and email in one workspace, with AI-assisted replies, lead qualification, translation, and handoff to support and sales teams.
Омнидеск
Omnidesk is a customer support platform for managing inquiries from email, social networks, messengers, chat, phone, app reviews, and custom channels in one workspace.
LiveTex
LiveTex manages customer conversations across websites, messaging apps, social networks, email, and other channels, with chatbots, automation, integrations, and analytics.
ZENVIA
ZENVIA helps businesses manage customer communications, marketing, sales, and support across channels such as WhatsApp, SMS, email, social media, and webchat.
레이니
레이니 combines KakaoTalk, LINE, Instagram, and phone inquiries in one platform, providing multilingual support, appointment booking, landing pages, and conversion tracking for businesses.
FRIDAI
FRIDAI manages customer messages, social media comments, content publishing, AI replies, lead generation, bookings, and knowledge bases across major platforms.
Kasbly
The AI employee that replaces your marketing and sales team.
Conversly
Conversly helps businesses manage WhatsApp and Instagram messages, answer customer questions, qualify leads, support bookings and sales, automate follow-ups, and involve staff when needed.
Udesk
Udesk is an omnichannel customer service platform for managing inquiries across phone, email, chat, social media, and messaging, with ticketing, AI assistance, analytics, and call center tools.
AnyChat
AnyChat centralizes customer conversations across messaging and e-commerce channels, with tools for automated replies, marketing messages, customer data, and purchase history.
OctaDezx
AI customer service platform that answers questions, manages support, captures orders, and escalates complex requests across WhatsApp, Instagram, Facebook, Shopify, and website chat.
Messello
Omnichannel support platform that combines WhatsApp, Telegram, Instagram, web chat, email, and SMS in one inbox, with AI-assisted replies, automation, customer history, and team tools.
Intelli
AI platform for managing and automating customer conversations across WhatsApp, Instagram, website chat, email, and Messenger.
MySampark
Automates Instagram and Facebook comments, DMs, and lead capture, with post scheduling, inbox management, and analytics for social media teams.
EVOX Connect
Cloud-based omnichannel contact center that unifies phone, chat, and social messages, with AI tools and reporting for customer support.
Influx
Customer support operations platform that provides scalable, month-to-month support across email, chat, social, and voice with human and AI workflows.
Corporate Social
Corporate Social converts professional posts into structured, collaborative knowledge with clear attribution, letting teams co-create searchable expertise that companies host on their sites.
RepliBee
Manages social accounts (Facebook, YouTube, TikTok, LinkedIn) from one dashboard; automates replies, moderates comments, and handles direct messages using AI and a customizable FAQ.
ResponseCX
ResponseCX builds AI agents for DTC brands to automate routine customer support tasks and resolve tickets across connected platforms, letting teams focus on higher-value work.
Simplify360
Simplify360 is an AI-driven platform for social customer service, enhancing support through integrated channels like social media, email, and SMS for better customer engagement.