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LiveTex is an omnichannel customer communication platform for managing conversations across websites, messaging apps, social networks, email, callback requests, and other digital channels. It provides a unified workspace where support and sales teams can handle customer inquiries, organize conversations, and monitor operator activity from a single interface.
Key features include website live chat, customizable omnichannel widgets, chatbot integration, automated conversation scenarios, lead generation tools, and support for external bots through API connections. LiveTex can also integrate with CRM, help desk, and analytics systems to help businesses maintain customer records and coordinate communication across the sales and service process.
The platform includes reporting and performance analytics for tracking response times, conversation activity, channels, operators, and service metrics. It supports both cloud-based SaaS deployment and on-premise installation, allowing organizations to select an operating model that fits their infrastructure and data management requirements. LiveTex is designed for customer support, contact centers, online sales, and digital customer service operations.
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