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LiveChat is a comprehensive customer service platform designed to enhance real-time interactions between businesses and their customers. It allows companies to integrate live chat support into their websites or apps, providing a customizable widget that can be tailored to match their brand identity. This includes options for customizing colors, agent profiles, and widget placement.
Key features of LiveChat include support for omnichannel messaging across platforms like Messenger, Instagram for Business, SMS, WhatsApp Business, and email. It also offers in-chat voice, video, and screen-sharing capabilities, enabling seamless communication. Businesses can share products directly through live chat using product cards, which include images, prices, and descriptions, making it easier for customers to purchase products without leaving the chat.
LiveChat's reporting and analytics tools provide insights into customer service metrics such as chat volume, response time, and customer satisfaction. These reports can be customized and exported for further analysis. Additionally, LiveChat supports over 200 integrations, allowing businesses to extend its functionality by connecting with other customer service tools.
The platform also includes features like interactive greetings and a library of pre-written responses to streamline customer interactions. While LiveChat does not include native chatbot or help desk features, it can be integrated with separate software solutions to provide a more comprehensive customer service experience. Overall, LiveChat is a versatile tool for businesses seeking to improve their online customer engagement and support capabilities.
Website: livechat.com
Disclaimer: WebCatalog is not affiliated, associated, authorized, endorsed by or in any way officially connected to LiveChat. All product names, logos, and brands are property of their respective owners.
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