Charla

Charla is for businesses that want to handle website questions, sales inquiries, and customer support in one place. Its live chat lets agents talk with visitors, see which pages they’re browsing, and send proactive messages. An AI chatbot can answer from company-provided information and knowledge base articles, while automated chat flows help manage common inquiries. Teams can bring website chat, email, WhatsApp, Instagram, Telegram, and Facebook Messenger conversations into a unified inbox. Charla also includes a helpdesk for longer conversations and tickets, with agent assignments, tags, and internal notes; customer feedback tools; and a dashboard for tracking response times, missed conversations, and support workload. Agents can use mobile apps, and businesses can add the chat widget to WordPress, Shopify, and Magento sites.

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