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LiveAgent is a comprehensive customer support software designed to streamline communication across multiple channels. It integrates live chat, email, social media, and phone support into a single platform, allowing businesses to manage all customer interactions efficiently. The app features a robust ticketing system, which helps prioritize and resolve customer inquiries effectively. Additionally, LiveAgent includes a customizable live chat widget that can be embedded on websites, enabling real-time engagement with customers.

One of the key benefits of LiveAgent is its multichannel support capability, which allows businesses to access all customer interactions in a unified view. This feature enhances customer service by providing a seamless experience across different communication channels. The software also includes a knowledge base and customer portal, where customers can find answers to common questions and track their ticket status. Furthermore, LiveAgent offers automation and AI capabilities, such as rule-based ticket distribution, which can significantly reduce the workload for support teams.

LiveAgent's reporting and analytics tools provide valuable insights into customer service metrics, helping businesses optimize their operations. The app supports integration with various external platforms, including social media and e-commerce sites, making it versatile for different business needs. Overall, LiveAgent is designed to enhance customer satisfaction by offering timely and personalized support solutions.

LiveAgent is a fully-featured Help Desk and live-chat software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2024. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 200+ integrations. Start your free 1-month trial, no credit card required. 200+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Email templates -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter/Instagram/Slack integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. LiveAgent for Startups: Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate.

Categories:

Business

Help Desk Software

Live Chat Software

Customer Self-Service Software

Social Customer Service Software

Digital Customer Service Platforms

Enterprise Feedback Management Software

Feedback Analytics Software

Website: liveagent.com

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