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Chatwik is a customer communication and support platform that brings conversations from WhatsApp, email, Instagram, Messenger, LINE, Telegram, and website chat into a shared team inbox. Support teams can assign conversations, add private notes, use saved replies, and view customer interaction history in one workspace. The platform includes a CRM workspace for managing contact details and custom attributes, a help center for self-service support, and analytics for tracking conversation volume, customer satisfaction, response times, and agent activity. Teams can also customize the website chat widget’s appearance and greetings. Chatwik provides a unified workspace for managing customer support conversations and coordinating team responses across channels.
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