Retion

Retion is for businesses that handle customer inquiries and sales through social messaging and want to manage conversations in one place. It brings chats from channels such as Facebook, Instagram, Zalo OA, and website chat into a shared interface, where teams can assign conversations to staff and use message templates or AI-suggested replies. Retion can also translate messages, turn images and audio into text, and flag customer sentiment or slow responses. Teams can use it to create orders, set reminders, and review reports on page, staff, and customer activity. It may suit businesses that sell or provide customer support through messaging and need tools to coordinate replies and follow-ups across channels.

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