Optiwe

Optiwe helps sales and customer-service teams manage customer conversations across multiple channels without switching between separate inboxes. Teams can bring WhatsApp, Instagram, Facebook Messenger, and website chat into a shared inbox, organize customer contacts, and have multiple agents respond to conversations. Businesses can set up chatbots to answer common questions, capture leads, and route conversations to agents or departments. Optiwe also includes WhatsApp campaign tools for managing contact lists and sending messages, plus reports on channel, agent, chatbot, and campaign performance. Integrations with external systems such as HubSpot, Salesforce, and Zendesk are available for connecting customer conversations with other business tools. It may suit businesses that handle sales inquiries or customer support through messaging and want automation alongside human-agent follow-up.

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