Yobi

For dental and medical practices, service businesses, and other teams handling customer inquiries, Yobi helps manage conversations and routine follow-up across communication channels. Its shared inbox brings calls, texts, email, website chat, and social messages together so staff can review and respond in one place. AI agents can answer calls and messages using business-specific information, handle common questions, and pass more complex requests to a human teammate. Teams can use Yobi to record and summarize calls, track tasks, and coordinate handoffs. Depending on the business and connected systems, agents can also help schedule appointments and update customer or practice records. Yobi may suit organizations that want AI-assisted customer service alongside a team inbox, particularly businesses that receive inquiries by phone, web chat, and social media.

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