Cooby

Cooby is for sales teams that use WhatsApp to talk with customers and need a shared view of those conversations without relying on manual CRM updates. It brings connected team chats into a Cooby workspace, where authorized colleagues can review conversations and managers can monitor follow-ups. Cooby can sync WhatsApp conversations to HubSpot or Salesforce, with options including the WhatsApp Business API, Cloud Sync, and a Chrome extension for WhatsApp Web. Depending on the connection, syncing can include messages sent from a phone or group chats. Teams can also use the workspace to review synced conversations and manage who can connect WhatsApp or view team chats. Cooby is a layer that works with an existing CRM, not a CRM replacement. For sales reps, the Cooby extension adds inbox tools inside WhatsApp Web, including chat tabs, reminders, notes, and saved message templates. Sales leaders who want to track WhatsApp outreach, keep conversations available to the team, and log customer context in a CRM may find Cooby useful; it is less suited to teams that do not use WhatsApp for customer communication.

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