Zoko

Zoko is a comprehensive platform designed to integrate sales, marketing, and customer support functions into a single interface, specifically tailored for WhatsApp. It allows businesses to manage customer interactions efficiently by utilizing a shared WhatsApp Business number, enabling teams to collaborate seamlessly. The app supports features such as mass messaging, message templates, and automated workflows, which can be customized to meet specific business needs.

One of Zoko's key features is its ability to synchronize Shopify catalogs with WhatsApp, allowing businesses to manage their product offerings directly within the messaging platform. This integration simplifies transactions by enabling customers to view and purchase products directly through WhatsApp chats. Additionally, Zoko includes tools for managing abandoned carts, order confirmations, and delivery notifications, which can significantly enhance customer engagement and satisfaction.

The platform also supports the creation of chatbots using a no-code interface, making it accessible to users without extensive technical expertise. These chatbots can be configured to automatically handle customer inquiries, further streamlining communication processes. Overall, Zoko provides a user-friendly environment that centralizes communications across WhatsApp, Facebook, and Instagram, making it easier for businesses to manage their customer interactions and marketing efforts from a single platform.