Oki-Toki

Oki-Toki is for in-house and outsourced contact centers that need to manage customer conversations and agent workflows in one system, including teams working remotely. It brings calls, web chats, email, and supported messengers and social channels into a shared workspace, with customer history and CRM integrations to help agents handle inquiries across channels. Teams can configure call routing, IVR menus, queues, outbound dialers, automated callbacks, and conversation scripts for agents and voice bots. Supervisors can monitor calls, review recordings and transcripts, assess interactions with quality-control forms, and use speech analytics to flag issues such as interruptions or long pauses. Reporting and management tools cover agent activity, occupancy, KPIs, schedules, bonuses, and salary calculations. Oki-Toki may suit organizations handling inbound support, outbound sales, surveys, or customer-service work that need telephony, messaging, automation, and quality monitoring together.

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