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Convoso is a cloud-based, omnichannel auto-dialing software designed for outbound call centers. It offers a comprehensive suite of features to enhance lead follow-up, boost contact rates, and increase ROI while ensuring compliance. The platform supports multiple dialing modes, including predictive, power, and preview dialing, along with two-way texting capabilities.

Convoso's key features include real-time insights into remote team and individual agent performance, allowing for informed decisions on list profitability. Its dynamic scripting function accelerates onboarding and training, reducing costs by streamlining agent interactions. The software also provides call tracking and recording features, enabling users to manage call logs and analyze performance effectively.

Convoso integrates advanced technologies like answering machine detection (AMD) and interactive voice response (IVR) systems, which leverage AI and machine learning to improve call routing efficiency and reduce voicemails. This results in increased agent productivity and morale. Additionally, Convoso supports quality assurance through AI-driven auditing of call interactions, ensuring stronger adherence to scripts and company standards.

Overall, Convoso serves as an all-in-one solution for contact centers seeking to optimize their operations, improve agent efficiency, and enhance customer engagement across various communication channels.

Convoso is a CCaaS leader of contact center software for sales and lead generation teams. Since 2006, Convoso has continuously innovated its cloud based dialer solutions to drive customer growth, while supporting regulatory compliance. Its omnichannel capabilities include conversational AI gamechanger Voso.ai to further scale sales and revenue. Customers typically increase contact rates significantly [up to 4X] when they switch to Convoso. The solution delivers a powerful suite of tools and smart dialing strategies to increase conversations. Popular features include: – DX5 Dialer Engine accelerates speed to lead and amplifies call volume capacity – ClearCallerID monitors blocked and flagged DIDs to swap them out before they impact KPIs – Fast and accurate voicemail detection – Voso.ai conversational AI that drives more sales – Automated list scrubbing for Do Not Call numbers – Real time customizable in-depth reporting and analytics – High configurability to improve performance – Advanced lead filters and skills based routing – Omnichannel outreach, including conversational AI – Lead management automation – Dynamic scripting to speed training, maintain compliance requirements, and keep agent on a conversion course Convoso's solution includes an advanced predictive dialer, as well as power, preview and progressive dialing modes to accommodate list and campaign needs. The company is a valued leader and technology partner in the lead generation and outbound sales space. Customers may love the platform's power and configurability, the new records they set in sales and conversions, but what they consistently talk about is the support they get from onboarding to technical support to customer success. Convoso's award-winning customer support team is continuously applauded for their commitment to helping businesses drive the best possible return on investment from their partnership with Convoso. That's the Convoso experience.

Categories:

Productivity

Auto Dialer Software

Contact Center Software

Website: convoso.com

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Convoso

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