Voiso

Voiso is for sales and customer service teams that manage inbound inquiries and outbound calling campaigns, helping agents handle customer conversations from a shared contact center workspace. Agents can make and receive calls through a browser-based softphone, while supervisors can route interactions and monitor team activity. The platform supports voice, SMS, web chat, and messaging apps including WhatsApp, Telegram, Viber, Facebook Messenger, and Instagram. Outbound tools include predictive, power, and preview dialing, answering machine detection, and local caller ID. CRM integrations can support click-to-call, contact screen pops, campaign contact lists, and call-history logging; available functions vary by integration. Supervisors can use dashboards and reports to track agent and contact center performance. Speech analytics can transcribe recorded calls and identify keywords and topics, with tools for conversation scoring and review. Voiso may suit organizations that need cloud-based contact center tools for both phone and digital interactions, especially teams running CRM-connected sales or support operations.

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