Evoriqa

Evoriqa is an AI customer support platform that helps businesses and agencies manage customer conversations across multiple channels. It provides AI-powered answers based on your website, help documentation, uploaded files, and FAQs, while keeping conversations in a unified inbox.

Businesses can use Evoriqa to automate frequently asked questions, capture and qualify leads, book appointments, look up information, create support tickets, and connect with approved APIs or webhooks. When a request requires human assistance, the platform can escalate the conversation with the full transcript, customer details, detected intent, and relevant context.

Evoriqa supports website chat, WhatsApp, Instagram, Facebook Messenger, SMS, Slack, email, and phone-based conversations. Its website widget can be customized with business branding, suggested questions, lead forms, proactive triggers, and business-hour settings. The platform also includes knowledge-source visibility, conversation testing, feedback tools, CSAT ratings, performance monitoring, and records of unanswered questions or knowledge gaps.

For agencies, Evoriqa offers white-label client workspaces, custom branding, usage controls, pooled credits, and client-level reporting. Security and administration features include audit logs, two-factor authentication, encrypted channel credentials, data-retention controls, GDPR data export and erasure, and workspace-level access controls.

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