Help Desk - Top Apps & Software
Help desk software collects customer requests into tickets and routes, tracks, and resolves them across email, chat, and phone.
LiveTex
LiveTex manages customer conversations across websites, messaging apps, social networks, email, and other channels, with chatbots, automation, integrations, and analytics.
ZENVIA
ZENVIA helps businesses manage customer communications, marketing, sales, and support across channels such as WhatsApp, SMS, email, social media, and webchat.
해피톡
Happytalk centralizes web chat, messaging channels, chatbots, AI tools, and live-agent support to help businesses manage customer inquiries and monitor service performance.
Lenit
A B2B platform for managing customer support and feedback, including feature requests, voting, product roadmaps, help content, and release updates.
Userscom
Customer support platform combining live chat, email, ticketing, AI-assisted replies, and Stripe or Paddle billing actions in one shared inbox.
Udesk
Udesk is an omnichannel customer service platform for managing inquiries across phone, email, chat, social media, and messaging, with ticketing, AI assistance, analytics, and call center tools.
Helpeto
Helpeto is a shared inbox and ticketing app for Gmail, Outlook, SMTP, and IMAP. Teams can assign, prioritize, and resolve emails, with AI-assisted replies and approved agent access.
Helpdesk Virtualshinobis
Cloud-based helpdesk for managing customer support tickets, shared inboxes, assignments, priorities, reporting, and AI-assisted replies.
DobroDesk
DobroDesk combines email and website chat in a shared inbox with conversation ownership, SLA tracking, analytics, knowledge-based AI drafts, and human review for sensitive or uncertain cases.
Ticketdesk
AI-powered help desk for managing support tickets across email, chat, and API channels, with automated responses, ticket routing, knowledge base integration, and team collaboration.
EasyReply
EasyReply is a shared inbox for managing customer messages across email, WhatsApp, Slack, websites, and APIs, with tools for ticketing, collaboration, and AI-assisted replies.
Typewise
AI platform that automates customer service and sales interactions across digital channels, connects with business systems, and supports human review, workflow management, and performance monitoring.
OctaDezx
AI customer service platform that answers questions, manages support, captures orders, and escalates complex requests across WhatsApp, Instagram, Facebook, Shopify, and website chat.
Engaige
AI customer support platform for eCommerce brands that drafts replies, recommends actions, and automates requests such as order tracking, returns, refunds, and subscription updates.
Ravenna
Ravenna is a Slack-based service desk that helps IT, HR, and operations teams manage employee requests, automate workflows, and track support performance.
Messello
Omnichannel support platform that combines WhatsApp, Telegram, Instagram, web chat, email, and SMS in one inbox, with AI-assisted replies, automation, customer history, and team tools.
Achille.ai
Achille.ai provides flexible customer support services powered by AI, positioned between helpdesks and BPOs.
Onlo
AI customer support platform for B2B SaaS teams to manage email, Slack, and web chat in one inbox with replies, workflows, and escalations.
Text
AI customer support app with live chat, ticketing, and unified inbox for managing customer conversations across channels.
SeaTicket
SeaTicket syncs support requests from GitHub, forums, and email into one workspace, with AI help for resolving issues and tracking tickets.
Desk365
Desk365 is an AI-powered help desk app for managing support tickets, conversations, and workflows across email, Teams, web forms, and widgets.
Owlish
Owlish turns company knowledge into an AI support agent that answers questions with citations, uses approved replies, and hands off to human agents when needed.
EVOX Connect
Cloud-based omnichannel contact center that unifies phone, chat, and social messages, with AI tools and reporting for customer support.
Influx
Customer support operations platform that provides scalable, month-to-month support across email, chat, social, and voice with human and AI workflows.
TicketBuddy
AI-powered helpdesk for e-commerce that manages support tickets, answers from a knowledge base, and routes complex cases to human agents.
Letterbook
An AI customer support platform that manages tickets from email, in-app feedback, and website forms, drafts replies, and builds a knowledge base.
Vatdi
AI customer support for WordPress, WooCommerce, Shopify, and OpenCart stores. It answers questions, tracks orders, and can hand over to human agents.
Lorikeet
Lorikeet provides AI agents for regulated businesses to handle voice, chat and email support, integrate with systems, take actions, and analyze tickets via thematic and quality scoring.
Liverick
Liverick is a support platform that combines live chat, help‑desk ticketing, in‑app feedback and contextual bug tracking, with multi‑brand management and role‑based access.
Casso
Forward client emails to Casso; it converts them into support tickets and assigns them automatically. Requires about 5 minutes to set up and no training. Pricing starts at $59/month.
HelpLane
HelpLane is a helpdesk that consolidates messages into one inbox, uses AI to summarize threads, draft replies, handle repetitive questions, and automatically route, tag, and prioritize tickets.
Minded
Minded builds AI agents that handle customer support tickets by learning from top agents; they read help articles, act via APIs, and draft emails and chats.
MindX Service
MindX Service automates customer support across chat and email, routing and resolving tickets with configurable policy-driven workflows to improve resolution times and reduce manual intervention.
AeroChat
AeroChat creates a chatbot from your HR documents (upload a PDF) to automate answers to HR FAQs—leave, onboarding, policies—without setup or coding.
Minimal AI
Builds and manages AI customer support agents for e‑commerce, resolving about 80% of tickets and handling thousands of daily inquiries for over 50 brands.
ResponseCX
ResponseCX builds AI agents for DTC brands to automate routine customer support tasks and resolve tickets across connected platforms, letting teams focus on higher-value work.
Lemni
Lemni is an AI-powered platform that automates customer interactions across phone, email, and outreach to improve support efficiency and reduce staffing needs.
Orin
Orin is a customer support platform featuring pre-trained AI agents, ticketing, chat, feedback surveys, and a knowledge base.
ThinkOwl
ThinkOwl is an AI-powered customer support app that streamlines ticket management, enhances client engagement, and automates business workflows across various channels.
Help.center
Help.center is an AI-powered customer support platform that provides instant solutions, manages knowledge bases, and facilitates self-service for efficient customer interactions.
Simplify360
Simplify360 is an AI-driven platform for social customer service, enhancing support through integrated channels like social media, email, and SMS for better customer engagement.
Echofox
Echofox is a support bot that integrates human and AI agents to enhance customer experience, analyze behavior, automate tasks, and improve ticket resolution.