Help Desk: best apps and software

Muninx

Muninx helps email support teams manage customer requests as trackable tickets, collaborate on responses, and use AI-assisted drafting through web and Android apps.

Mixdesk

Mixdesk combines messaging, web chat, and email in one workspace, with AI-assisted replies, lead qualification, translation, and handoff to support and sales teams.

SupportBee

SupportBee is a shared inbox and ticketing platform that helps teams organize customer emails, collaborate on support requests, and track responses.

Омнидеск

Omnidesk is a customer support platform for managing inquiries from email, social networks, messengers, chat, phone, app reviews, and custom channels in one workspace.

HelpDeskEddy

HelpDeskEddy centralizes customer and internal support requests across channels, with ticket management, automation, AI assistance, knowledge base, integrations, and reporting.

ZENVIA

ZENVIA helps businesses manage customer communications, marketing, sales, and support across channels such as WhatsApp, SMS, email, social media, and webchat.

Lenit

A B2B platform for managing customer support and feedback, including feature requests, voting, product roadmaps, help content, and release updates.

Userscom

Customer support platform combining live chat, email, ticketing, AI-assisted replies, and Stripe or Paddle billing actions in one shared inbox.

Udesk

Udesk is an omnichannel customer service platform for managing inquiries across phone, email, chat, social media, and messaging, with ticketing, AI assistance, analytics, and call center tools.

Helpeto

Helpeto is a shared inbox and ticketing app for Gmail, Outlook, SMTP, and IMAP. Teams can assign, prioritize, and resolve emails, with AI-assisted replies and approved agent access.

Helpdesk Virtualshinobis

Cloud-based helpdesk for managing customer support tickets, shared inboxes, assignments, priorities, reporting, and AI-assisted replies.

DobroDesk

AI customer support for email and chat. Handle answers, bookings and order requests in one conversation, with shared inboxes, human handoff and web/mobile SDKs. From EUR 19/month.

Ticketdesk

AI-powered help desk for managing support tickets across email, chat, and API channels, with automated responses, ticket routing, knowledge base integration, and team collaboration.

EasyReply

EasyReply is a shared inbox for managing customer messages across email, WhatsApp, Slack, websites, and APIs, with tools for ticketing, collaboration, and AI-assisted replies.

Typewise

AI platform that automates customer service and sales interactions across digital channels, connects with business systems, and supports human review, workflow management, and performance monitoring.

OctaDezx

AI customer service platform that answers questions, manages support, captures orders, and escalates complex requests across WhatsApp, Instagram, Facebook, Shopify, and website chat.

Engaige

AI customer support platform for eCommerce brands that drafts replies, recommends actions, and automates requests such as order tracking, returns, refunds, and subscription updates.

Ravenna

Ravenna is a Slack-based service desk that helps IT, HR, and operations teams manage employee requests, automate workflows, and track support performance.

Messello

Omnichannel support platform that combines WhatsApp, Telegram, Instagram, web chat, email, and SMS in one inbox, with AI-assisted replies, automation, customer history, and team tools.

Achille.ai

Achille.ai provides flexible customer support services powered by AI, positioned between helpdesks and BPOs.

Onlo

AI customer support platform for B2B SaaS teams to manage email, Slack, and web chat in one inbox with replies, workflows, and escalations.

Text

AI customer support app with live chat, ticketing, and unified inbox for managing customer conversations across channels.

SeaTicket

SeaTicket syncs support requests from GitHub, forums, and email into one workspace, with AI help for resolving issues and tracking tickets.

Desk365

Desk365 is an AI-powered help desk app for managing support tickets, conversations, and workflows across email, Teams, web forms, and widgets.

Owlish

Owlish turns company knowledge into an AI support agent that answers questions with citations, uses approved replies, and hands off to human agents when needed.

EVOX Connect

Cloud-based omnichannel contact center that unifies phone, chat, and social messages, with AI tools and reporting for customer support.

Influx

Customer support operations platform that provides scalable, month-to-month support across email, chat, social, and voice with human and AI workflows.

TicketBuddy

AI-powered helpdesk for e-commerce that manages support tickets, answers from a knowledge base, and routes complex cases to human agents.

Letterbook

An AI customer support platform that manages tickets from email, in-app feedback, and website forms, drafts replies, and builds a knowledge base.

Vatdi

AI customer support for WordPress, WooCommerce, Shopify, and OpenCart stores. It answers questions, tracks orders, and can hand over to human agents.

Lorikeet

Lorikeet provides AI agents for regulated businesses to handle voice, chat and email support, integrate with systems, take actions, and analyze tickets via thematic and quality scoring.

Liverick

Liverick is a support platform that combines live chat, help‑desk ticketing, in‑app feedback and contextual bug tracking, with multi‑brand management and role‑based access.

Casso

Forward client emails to Casso; it converts them into support tickets and assigns them automatically. Requires about 5 minutes to set up and no training. Pricing starts at $59/month.

HelpLane

HelpLane is a helpdesk that consolidates messages into one inbox, uses AI to summarize threads, draft replies, handle repetitive questions, and automatically route, tag, and prioritize tickets.

Minded

Minded builds AI agents that handle customer support tickets by learning from top agents; they read help articles, act via APIs, and draft emails and chats.

MindX Service

MindX Service automates customer support across chat and email, routing and resolving tickets with configurable policy-driven workflows to improve resolution times and reduce manual intervention.

AeroChat

AeroChat creates a chatbot from your HR documents (upload a PDF) to automate answers to HR FAQs—leave, onboarding, policies—without setup or coding.

Minimal AI

Builds and manages AI customer support agents for e‑commerce, resolving about 80% of tickets and handling thousands of daily inquiries for over 50 brands.

ResponseCX

ResponseCX builds AI agents for DTC brands to automate routine customer support tasks and resolve tickets across connected platforms, letting teams focus on higher-value work.

Lemni

Lemni is an AI-powered platform that automates customer interactions across phone, email, and outreach to improve support efficiency and reduce staffing needs.

Orin

Orin is a customer support platform featuring pre-trained AI agents, ticketing, chat, feedback surveys, and a knowledge base.

Help.center

Help.center is an AI-powered customer support platform that provides instant solutions, manages knowledge bases, and facilitates self-service for efficient customer interactions.

Simplify360

Simplify360 is an AI-driven platform for social customer service, enhancing support through integrated channels like social media, email, and SMS for better customer engagement.

Echofox

Echofox is a support bot that integrates human and AI agents to enhance customer experience, analyze behavior, automate tasks, and improve ticket resolution.