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SeaTicket is an AI-powered unified issue management platform designed to bring support requests from multiple channels into a single workspace. It syncs GitHub issues, forum threads, customer support emails, website tickets, and other resources, helping teams manage software issues and support cases in one place.
The app includes AI agent assistance that can analyze new issues and comments, suggest solutions, and help resolve problems using a knowledge base and previous cases. It also supports ticket creation and tracking for items that require manual handling, with assignment, internal collaboration, and progress tracking features.
SeaTicket is built to help teams identify recurring problems across channels, connect related records such as tickets, issues, tasks, and documents, and turn resolved cases into reusable knowledge for future support workflows. It is positioned for organizations looking for centralized issue tracking, AI-assisted support resolution, and structured team collaboration.
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