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Parahelp is an AI customer support platform that helps businesses automate customer service across email, live chat, and Slack. Its customer support agent can use connected tools and APIs to take actions and resolve customer issues, rather than only provide information. Teams can connect company context and support tools, then use Parahelp’s internal AI agent to build, test, and refine the customer support agent through natural-language instructions. Simulation and configuration review help teams assess how the agent handles support scenarios before deploying it across customer channels. Parahelp includes role-based access controls and states that it is SOC 2 Type II audited and GDPR compliant. The platform also states that customer data is not used to train AI models.
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