MercadoBot

For Mercado Libre sellers who need to manage customer questions and order-related messages more efficiently, MercadoBot automates parts of pre- and post-sale service. It can answer product questions using AI or configured automatic replies, including replies based on keywords, specific listings, or set hours. Sellers can also use a chatbot for post-sale messages, send an automatic reply to a buyer’s first message, share billing links, and create help menus for common questions. MercadoBot also includes tools for internal operators, stock alerts, bulk shipping-label printing, digital listing automation, Telegram notifications for new questions, and statistics. It may suit sellers looking to reduce repetitive customer-service work while keeping options for human operators to handle replies.

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