Mercury

Mercury is designed for businesses that want to automate routine customer-service conversations while giving support teams a clear way to handle more complex questions. It lets companies create AI chatbots for website chat and messaging channels such as WhatsApp, Facebook Messenger, and Instagram, so customers can ask questions and get help where they already communicate. Teams can build conversation flows without code and use company documents and other approved information to ground chatbot answers. The platform can connect with business systems such as CRM, e-commerce, and support tools, helping automate tasks like answering common questions, collecting details, and handling order or account inquiries. When a conversation needs a person, Mercury routes it to a shared agent inbox with its history and context. Analytics help teams review conversations and identify common topics and service bottlenecks.

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