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Onlo is an AI customer support platform for B2B SaaS teams that helps manage and resolve customer conversations across email, Slack, and web chat in a single workspace. It is designed to centralize support operations so teams can handle incoming requests, automate responses, and escalate complex issues without switching between multiple tools. The app includes an omnichannel inbox, AI-assisted replies grounded in connected knowledge sources, ticketing and escalation workflows, and no-code playbooks for common support scenarios such as refunds, onboarding questions, and bug triage. It also supports broadcast and automated email sequences, contact management, and analytics for tracking resolution rates, response times, and team performance. Onlo can connect with tools such as Stripe, Linear, HubSpot, Sentry, Notion, and help center content to help support workflows stay connected and context-aware.
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