TicketBuddy

AI-powered helpdesk for e-commerce that manages support tickets, answers from a knowledge base, and routes complex cases to human agents.

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TicketBuddy is an AI-powered customer support and ticket management app designed to help teams handle inbound messages through email, web chat, and support workflows. It connects to common inboxes and support sources, uses a knowledge base to generate responses, and escalates conversations to a human agent when the system is not confident enough to answer accurately.

The app includes features such as automated ticket resolution, auto-tagging, prioritization, reply templates, and workflow automation. It can also be embedded as a website chat widget to answer visitor questions from uploaded documentation, FAQs, and policies. TicketBuddy is built to support support teams that want to reduce repetitive inquiries, organize incoming requests more efficiently, and maintain consistent responses based on approved information.

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