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Muninx is a help desk platform for email-first support teams that turns customer requests into assigned, trackable tickets. Manage ticket status, priority, ownership, customer and organization details, and team collaboration from a web dashboard. Customers can submit and follow requests through a portal, while reporting tools help teams monitor support activity and performance. Muninx also offers AI-assisted reply drafting and response improvements, with an agent reviewing drafts before they are sent. Support workflows are available through the web app and Android app, with integrations for ChatGPT-compatible tools through MCP and a REST API. The platform is designed for teams that need organized email support rather than live chat, voice support, or a knowledge base.
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