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Typewise is an AI customer service platform designed to help support teams automate and manage customer interactions across email, web chat, WhatsApp, SMS, social messaging, and other digital channels. It uses AI agents and specialist workflows to support tasks such as ticket triage, customer inquiries, returns, billing, quotes, renewals, and order-related requests while maintaining conversation context across channels.
The platform enables teams to create workflows using natural-language instructions, connect AI agents to company documents, help centers, CRM, ERP, billing, logistics, commerce, and IT service systems, and execute approved actions within existing business tools. Human-in-the-loop controls support review, approval, partial handoffs, and full takeovers when requests are complex, sensitive, or outside defined policies.
Typewise also includes simulation, automated evaluations, policy controls, audit logs, access management, and performance analytics for monitoring resolution rates, escalations, customer intent, response quality, compliance, and customer satisfaction. Its multilingual capabilities and integration options make it suitable for organizations looking to scale AI-powered customer support while retaining operational oversight and governance.
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