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Lenit is an AI-powered customer support and feedback management platform for startups and growing businesses. It combines an omnichannel inbox, AI-assisted customer support, a help center, feedback board, product roadmap, and changelog in one workspace. Teams can manage customer questions from widgets and email, provide answers based on help center content, and route complex issues to support agents when needed.
Lenit helps companies collect feature requests, bug reports, and customer feedback in a centralized board. Users can vote on ideas, while AI tools help identify duplicate requests and organize feedback by topic. Teams can use this information to prioritize product development, publish a transparent roadmap, and notify customers when requested features are released. The platform also supports FAQ management, help center migration through existing document URLs, outbound customer communication, support bot workflows, and integration with web services or applications through widgets, panels, and webview-based interfaces.
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