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Ravenna is an AI-powered service desk and IT service management platform for IT, HR, and operations teams. It helps organizations manage employee support requests, automate routine tasks, and coordinate internal workflows directly within Slack. Common use cases include software and hardware support, access requests, password resets, employee onboarding and offboarding, email issues, and security-related requests.
The platform combines AI agents, automated workflows, help desk tools, and analytics in one workspace. AI agents can answer frequently asked questions using existing company knowledge and perform selected actions, while a natural-language builder helps teams configure agent behavior. Visual workflow tools support structured processes such as software access approvals, device requests, account provisioning, and employee transitions.
Ravenna also provides service desk features for ticket statuses, categories, assignees, approvers, forms, notifications, tasks, custom views, service-level agreements, and customer satisfaction tracking. Built-in analytics and customizable dashboards help teams monitor request volume, resolution performance, service levels, and employee support outcomes. Integrations allow information to be connected across existing business systems, supporting a centralized approach to internal IT support, HR service management, and operations workflows.
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