Liverick

Liverick is a unified support platform for SaaS teams and agencies that combines live chat, help desk ticketing, in-app feedback, and intelligent bug tracking into a single interface. It’s designed to centralize customer conversations, capture contextual bug reports from users, and help teams manage support workflows and product issues from one place.

Key capabilities include real-time chat and messaging for customer support, a help desk for organizing and prioritizing tickets, and built-in bug reporting that captures screenshots, console logs, and user context to shorten the time from report to resolution. Liverick supports managing multiple brands or “properties” from a single account, with separate widgets, settings, and team permissions for each property to keep data and workflows organized across products and clients.

Features and benefits

• Unified support workspace: Consolidates live chat, ticketing, and feedback so support and product teams work from the same records.
• Contextual bug tracking: Captures environment data (screenshots, logs, user steps) with reports to reduce back-and-forth and accelerate debugging.
• Multi-property management: Host unlimited brands or product properties in one account, each with dedicated widgets, settings, and permissions.
• Team and permission controls: Role-based access ensures agents and product team members see the right data and can act on issues relevant to their scope.
• Customizable widgets and in-app tools: Configure chat and feedback widgets to match product flows and collect the precise information teams need.
• Workflow alignment: Organize, tag, and prioritize tickets and bug reports so support SLAs and product roadmaps stay coordinated.

Who it’s for

• SaaS founders and product teams who need a combined support and bug-tracking workflow.
• Agencies managing support for multiple client brands that require separate settings and data segregation.
• Customer support teams that want faster, more contextual triage of technical issues.

Technical considerations and integration Liverick integrates its in-app widget into web applications to capture user context and reproduce issues; it is built to scale across multiple properties and team accounts. The platform centralizes data so engineering, product, and support teams can link user reports to tickets and track resolution without moving between disparate tools.

SEO-focused keywords included naturally in this description: SaaS support platform, live chat, help desk, bug tracking, in-app feedback, multi-brand support, customer support workflow, contextual bug reports, ticketing system, team permissions.

This description focuses on objective capabilities and practical value to help users understand what Liverick does and how it fits into support and product workflows.

This description was generated by AI (artificial intelligence). AI can make mistakes. Check important info.

Website: liverick.com

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