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Owlish is an AI customer support platform that turns company knowledge into AI agents for answering questions, taking actions, and routing conversations across multiple channels. It is designed to support end-to-end customer support operations rather than only providing a basic chatbot interface.
The app can be connected to a help center, website content, PDFs, DOCX, Markdown, CSV files, and manual Q&A pairs. It supports website and help-center crawling, scheduled auto-sync, and source include or exclude rules so responses stay grounded in current documentation. Answers include citations from the source material, and the system can escalate uncertain cases instead of guessing.
Owlish also includes tools for human handoff, a shared inbox, conversation tagging and assignment, reply-to-knowledge workflows, and workspace roles and permissions. It can be deployed as a web widget and used across channels such as Slack, Microsoft Teams, Google Chat, WhatsApp, Messenger, and Telegram, with additional API and webhook support for developers.
The platform is suited for customer support, sales assistance, IT helpdesk workflows, and employee support use cases. It also includes analytics such as CSAT feedback, escalation reasons, knowledge gap detection, and testing tools to help teams refine support performance over time.
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