Add to ChromePublished by Switch Labs
Get a dedicated desktop app for Relay by Switch Labs on Mac, Windows, and Linux with WebCatalog Desktop.
- Launch Relay by Switch Labs directly from your Dock or taskbar.
- Work without distractions in a dedicated window, separate from your browser tabs.
- Manage multiple Relay by Switch Labs accounts and switch between them without logging out.
For customer support teams handling recurring requests across multiple channels, Relay by Switch Labs helps organize tickets and resolve routine issues while keeping agents in control of replies and actions. Email, SMS, and voice conversations are brought into one inbox, where teams can review ticket history and customer context, including live order information. Relay classifies incoming requests by intent, urgency, and risk, then drafts replies using the team’s knowledge base and business data. Agents can review suggested responses or enable opt-in autopilot for high-confidence cases. Playbooks support actions such as refunds, and return workflows can generate policy-checked prepaid labels. Teams can also use workflow automation, collaboration tools, and SLA tracking to manage follow-up and service performance.
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