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owni.chat is a website live chat and AI assistant platform that helps businesses answer visitor questions, guide conversations, capture leads, and manage customer support from one shared workspace. Its embeddable chat widget can be added to websites built with WordPress, Shopify, React, plain HTML, or other frameworks using a single script. The widget supports floating, inline, and scroll-triggered displays, with customizable branding, colors, fonts, messages, mobile settings, and CSS options.
The AI chatbot can be trained with website pages, FAQs, text, and uploaded PDF, Markdown, CSV, or TXT files to provide answers based on a business’s own content. Teams can choose AI-only, live-agent, or hybrid chat with human handoff, while real-time conversations are managed through a shared team inbox with assignments, statuses, notifications, attachments, search, and conversation history. A no-code flow builder supports guided conversations, button menus, lead-capture forms, triggers, and handoffs. Analytics provide insights into widget activity, conversations, AI performance, and flow conversions, while role-based permissions and multi-site project management support teams, agencies, e-commerce stores, SaaS companies, and service businesses.
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