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해피톡 is a customer service chat and AI counseling solution designed to help businesses manage customer inquiries across multiple messaging channels. It brings web chat, KakaoTalk, Naver TalkTalk, chatbots, and live agent conversations into a centralized customer support environment, helping teams organize inquiries from initial contact through resolution. (happytalk.io)
Key features include customizable website chat buttons, chatbot and human-agent collaboration, conversation assignment and status management, automated messages, response templates, autocomplete, customer information management, and support performance monitoring. 해피톡 also provides AI-assisted capabilities such as conversation summaries, customer sentiment analysis, recommended response templates, and data-based customer service insights. The platform is available through a web-based dashboard and mobile support tools, making it suitable for businesses seeking omnichannel customer support, live chat management, chatbot automation, and customer experience analytics. (happybook-basic.happytalk.io)
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