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Bread Crumbs is a customer support and messaging platform that brings conversations from channels such as WhatsApp, email, and web chat into a unified team inbox. Businesses can assign conversations, collaborate with internal notes, view customer profiles and conversation history, and track support performance from one workspace. The platform includes AI tools for answering customer questions, suggesting replies, summarizing conversations, and routing chats. Teams can provide business documents and knowledge to guide the AI assistant’s responses. Additional features include customer tagging, a built-in CRM, analytics, and tools to schedule and track WhatsApp broadcasts. Bread Crumbs helps businesses organize customer service workflows and manage multi-channel support in one place.
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