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Text is an AI customer service platform that brings live chat, help desk ticketing, and team communication into a single workspace. It is designed to help support teams manage customer conversations across web chat, email, SMS, and messaging channels while keeping chats, tickets, and follow-up requests organized in one place.
The app includes a unified inbox for handling conversations in real time, ticket management tools for tracking requests from start to resolution, and customer context features that surface prior chats, contact details, and activity history. It also offers AI-assisted replies, message refinement, conversation summaries, and automation tools that can help route, prioritize, and organize support work more efficiently.
Text also supports AI agent functionality for handling routine customer interactions and maintaining consistent responses based on available context. With features for live chat, workflow automation, customer profiles, and collaboration, the app is built for businesses that want to centralize customer support operations and improve response speed without losing visibility into each conversation.
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