Helpeto
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Helpeto is an email ticketing and shared inbox platform for small customer support teams. It connects Gmail, Microsoft 365, and compatible SMTP/IMAP mailboxes, converting customer emails into organized tickets that teams can assign, track, prioritize, and resolve from a centralized workspace.
Key features include shared email management, ticket ownership, private internal notes, tags, categories, unread and priority states, customer contact details, and complete conversation histories. Helpeto also provides workflow automation for routing, prioritizing, or pausing incoming messages, along with reports covering ticket volume, response times, resolution speed, and team workload.
Helpeto AI can summarize customer requests and prepare editable reply drafts based on selected models, tone, language, and instructions. Responses remain subject to team review before sending. The platform also supports encrypted mailbox credentials and AI keys, workspace-level data isolation, role-based actions, and integrations that allow coding agents such as Codex or Claude to access approved support ticket context through an MCP connection.
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