Kriseena

Kriseena is an AI customer support platform designed to help businesses manage support conversations across live chat and email. It connects with tools such as Shopify, WooCommerce, Gmail, Google Sheets, Jira, Slack, and REST APIs to pull real-time order data, access knowledge base content, and organize customer support workflows in one inbox.

The app uses AI to draft responses to common customer questions such as order status, shipping, returns, cancellations, and product information. It includes a confidence threshold system that can automatically send high-certainty replies or save lower-certainty responses as drafts for human review. This human-in-the-loop approach is intended to help teams maintain control over customer communications while reducing repetitive support work.

Kriseena also includes customer sentiment detection, conversation history summaries, escalation handling for complex cases, and analytics for monitoring AI resolution rates, confidence levels, and customer satisfaction. It supports branded support experiences through white-label customization and is built to work with existing help desk and commerce systems.

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