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Desk365 is an AI-powered help desk and ticketing app designed to help teams manage customer support and internal service requests in one place. It brings together tickets, conversations, and support workflows so agents can track, organize, and respond to requests efficiently across multiple channels, including email, Microsoft Teams, support portals, web forms, and web widgets.
The app includes a unified inbox for handling customer conversations, ticket management tools for updating statuses and properties, and workflow automation to reduce repetitive tasks. It also supports knowledge base functionality for self-service, allowing users to find answers and agents to share support content more easily. Desk365 is built for customer support, IT help desk, and service desk use cases, with mobile access, AI-assisted drafting, and integration options that help teams stay responsive and maintain organized support operations.
Website: desk365.io
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