Duckie is an AI assistant for support teams, helping resolve issues, answering technical questions, and triaging requests across platforms like Slack, Zendesk, and Discord.

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Get a dedicated desktop app for Duckie on Mac, Windows, and Linux with WebCatalog Desktop.

  • Launch Duckie directly from your Dock or taskbar.
  • Work without distractions in a dedicated window, separate from your browser tabs.
  • Manage multiple Duckie accounts and switch between them without logging out.

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Duckie is an AI assistant that gives your support team a super power to enable them to resolve issues faster, independently, without relying on engineering team. It sits in your support channel, answers technical questions, troubleshoots technical issues, and intelligently triages and escalates to dev teams. Duckie can be installed anywhere, from Slack and Discord to Zendesk and Intercom. And we integrate with both customer support and engineering knowledge bases to go beyond the documentation. By sourcing information from across your knowledge base, we can step in and help out before questions get sent into the void of escalations.

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