LabiDesk
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Website: labidesk.com
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LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers.
- Customizable HelpCenter with Articles & FAQ for Self Service;
- HelpWidget with automatic replies, to reduce the number of incoming requests;
- Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues;
- Canned Responses/ Macros for your Agents;
- SLA, Department and Agents Roles, and Routing.
Website: labidesk.com
Disclaimer: WebCatalog is not affiliated, associated, authorized, endorsed by or in any way officially connected to LabiDesk. All product names, logos, and brands are property of their respective owners.
