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Call Center Infrastructure (CCI) Software
Categorii

Call Center Infrastructure (CCI) Software - Cele mai populare aplicații

Call Center Infrastructure (CCI), also known as contact center infrastructure, refers to the tools and solutions necessary to establish and operate a call center. CCI software enables businesses to create efficient call or contact centers that facilitate communication with customers. Primarily utilized by customer-facing teams, CCI supports both inbound and outbound communications and includes functionalities for managing operations and back-office tasks such as workflow management, employee monitoring, and productivity measurement. Traditionally, CCI was designed for on-premises deployment, but advancements in cloud technology have enabled the development of cloud-based call centers. These solutions offer a comprehensive, cloud-hosted infrastructure with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Companies that provide local area network (LAN) services and VoIP solutions also offer software to establish the necessary network connectivity for contact centers. Depending on the provider and membership plan, CCI packages may include a variety of additional features, often integrating with CRM software. To be included in the Call Center Infrastructure (CCI) category, a product must: * Distribute incoming calls or manage phone number assignments for outbound centers. * Manage and store data related to calls, customers, and agents. * Provide a comprehensive infrastructure solution, including call management, placement, routing, recording, and analytics. * Enable managers to track and monitor calls. * Include essential features such as automatic call distribution, universal communications, interactive voice response, universal queue management, and computer telephony integration (CTI).

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Verizon

Verizon

verizon.com

Freshdesk

Freshdesk

freshdesk.com

Webex

Webex

webex.com

Twilio

Twilio

twilio.com

RingCentral

RingCentral

ringcentral.com

ServiceNow

ServiceNow

servicenow.com

Vonage

Vonage

vonage.com

Aircall

Aircall

aircall.io

8x8 Work

8x8 Work

8x8.com

3CX

3CX

3cx.com

Dialpad

Dialpad

dialpad.com

Automation Anywhere

Automation Anywhere

automationanywhere.com

Close

Close

close.com

JustCall

JustCall

justcall.io

KrispCall

KrispCall

krispcall.com

MiiTel

MiiTel

miitel.com

Five9

Five9

five9.com

Nextiva

Nextiva

nextiva.com

Cloudtalk

Cloudtalk

cloudtalk.com

Airtel Business

Airtel Business

airtel.in

Voiso

Voiso

voiso.com

DialedIn

DialedIn

getdialedin.com

CallHippo

CallHippo

callhippo.com

TCN

TCN

tcn.com

Comstice

Comstice

comstice.com

Talkdesk

Talkdesk

talkdesk.com

Squaretalk

Squaretalk

squaretalk.com

FreJun

FreJun

frejun.com

NICE inContact

NICE inContact

incontact.com

500apps

500apps

500apps.com

OpenText

OpenText

opentext.com

MightyCall

MightyCall

mightycall.com

MyOperator

MyOperator

myoperator.com

Maqsam

Maqsam

maqsam.com

Ringostat

Ringostat

ringostat.com

Dialaxy

Dialaxy

dialaxy.com

CommPeak

CommPeak

commpeak.com

Toky

Toky

toky.co

Readymode

Readymode

readymode.com

Revenue.io

Revenue.io

revenue.io

Jet Interactive

Jet Interactive

jetinteractive.com.au

Aloware

Aloware

aloware.com

Evolve IP

Evolve IP

evolveip.net

Mitel MiCollab

Mitel MiCollab

mitel.com

FluentStream

FluentStream

fluentstream.com

VoiceSpin

VoiceSpin

voicespin.com

Fuze

Fuze

fuze.com

CloudCall

CloudCall

cloudcall.com

Callision

Callision

callision.com

VirtualPBX

VirtualPBX

virtualpbx.com

Lumen

Lumen

lumen.com

Exotel

Exotel

exotel.com

DCDial

DCDial

dcdial.com

TalkChief

TalkChief

talkchief.io

Cordless

Cordless

cordless.io

Thirdlane

Thirdlane

thirdlane.com

Bevatel

Bevatel

bevatel.com

CallTower

CallTower

calltower.com

menetalk

menetalk

menetalk.com

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Call Center Infrastructure (CCI) Software - Cele mai populare aplicații - WebCatalog