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Shared inbox software creates a collaborative environment for teams to handle emails together. These tools can consolidate multiple email accounts into one inbox, simplifying email management. Typically, businesses have a main email account for inquiries or customer service, accessible by various employees but lacking collaborative response capabilities. Shared inbox solutions address this by providing a platform where teams can jointly respond to external inquiries, leveraging crowdsourced knowledge and in-app communication. Additionally, they offer tools for building workflows and tasks around email inquiries. These shared inboxes pull emails from accounts provided by email software providers, enabling collaborative discussion and response. They often function as standalone solutions that can integrate with CRM software, ensuring a seamless record of customer interactions. Integration with task management software is also common, allowing users to easily create tasks related to email or ticketing.
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Hubspot
hubspot.com
HubSpot is a CRM platform that integrates marketing, sales, and customer service tools to help businesses manage relationships and streamline operations.
Intercom
intercom.com
Intercom is a customer messaging platform that enhances communication through automation and support tools for improved customer engagement and service.
Podium
podium.com
Podium is a customer communication platform that improves interactions through messaging, review management, payments, and analytics for businesses.
Zendesk
zendesk.com
Zendesk is a customer service platform that consolidates support across channels, automates workflows, and enhances agent productivity with AI tools and extensive integrations.
Freshdesk
freshdesk.com
Freshdesk is a customer support platform that centralizes inquiries from multiple channels into a unified ticketing system, enhancing support efficiency and collaboration.
Brevo
brevo.com
Brevo is an integrated platform for customer support and marketing, combining email, live chat, and social media for streamlined communication and sales.
Spike
spikenow.com
Spike is a communication platform that merges email, chat, and collaborative tools into one interface for efficient personal and team interactions.
Chatwoot
chatwoot.com
Chatwoot is an open-source customer support platform that enables businesses to manage customer interactions across various channels from a single interface.
Zoho TeamInbox
zoho.com
Zoho TeamInbox is a shared inbox tool that enables team collaboration on email, allowing for task assignment, internal discussions, and multi-channel communication management.
Help Scout
helpscout.com
Help Scout is an email-based customer support software that helps teams manage communications, automate tasks, and provide personalized assistance.
Tidio
tidio.com
Tidio is a customer service software that provides live chat, chatbots, and AI support to help businesses improve customer support and engagement on websites.
Crisp
crisp.chat
Crisp is a customer support platform that connects businesses with customers through chat, automating interactions and managing inquiries across multiple channels.
Helpwise
helpwise.io
Helpwise is a customer support platform that integrates multiple communication channels to facilitate team collaboration and manage customer inquiries efficiently.
Missive
missiveapp.com
Missive is a collaborative email management app that centralizes team communication through shared inboxes, internal chat, and automated workflows.
Front
front.com
Front is a customer service platform that centralizes communication, facilitates team collaboration, and uses AI for automation and analytics.
HelpCrunch
helpcrunch.com
HelpCrunch is a customer communication platform offering live chat, chatbots, CRM, email marketing, and analytics to enhance support, sales, and engagement.
Groove
groovehq.com
Groove is a customer support platform that streamlines communication and workflow management for teams across various channels.
Trengo
trengo.com
Trengo is a customer engagement platform that centralizes communications from multiple channels, automates responses, and enhances team collaboration.
eDesk
edesk.com
eDesk is a customer support platform for eCommerce, centralizing interactions across multiple channels and providing automation and analytics tools to improve response efficiency.
Whippy
whippy.ai
Whippy is an SMS and email communication platform that uses AI and automation to enhance business productivity and customer engagement.
SAAS First
saasfirst.com
SAAS First is an AI chatbot platform that provides 24/7 customer support, responding to inquiries in real-time while integrating with existing help centers.
ProProfs
proprofs.com
ProProfs offers SaaS tools for training, quizzes, surveys, CRM, and support to enhance employee learning and customer satisfaction.
MessageDesk
messagedesk.com
MessageDesk is a business text messaging app that enables organizations to manage SMS communications for service, sales, and support across various industries.
Helpmonks
helpmonks.com
Helpmonks is a collaborative email platform that centralizes team communication, manages shared inboxes, and streamlines email workflows.
Loop Email
intheloop.io
Loop Email is a team inbox app that consolidates customer communications, allowing teams to manage shared emails, chat, and automate workflows in one place.
Enchant
enchant.com
Enchant is an AI-powered customer support platform that offers shared inboxes, knowledge bases, and live chat for teams to enhance customer interactions.
Hiver
hiverhq.com
Hiver is an email management tool that enhances team collaboration and customer support by automating workflows within Gmail and Outlook.
DevRev
devrev.ai
DevRev is a platform for SaaS companies that integrates customer support, product development, and sales, enhancing collaboration and automating processes.
Unipile
unipile.com
Unipile integrates LinkedIn, messaging, and calendar tools, allowing users to manage posts, schedule content, and analyze engagement metrics effectively.
Zendo
getzendo.io
Zendo is an all-in-one app for managing sales services, automating workflows, generating invoices, and facilitating client communications in a chat-based interface.
Gmelius
gmelius.com
Gmelius is a collaboration platform that integrates with Google Workspace, enhancing email management and teamwork within Gmail and connecting to other tools like Slack and Trello.
Mojo Helpdesk
mojohelpdesk.com
Mojo Helpdesk is a cloud-based customer support tool that centralizes and streamlines ticket management for IT support and customer service teams.
Zowie
getzowie.com
Zowie is an AI chatbot that automates customer service, improves response times, and integrates with various platforms to enhance online sales and support efficiency.
ThriveDesk
thrivedesk.com
ThriveDesk is a customer service software that centralizes support requests, facilitates team collaboration, and offers live chat and a knowledge base for enhanced customer support.
Gridlex
gridlex.com
Gridlex is a customizable app builder for businesses that combines CRM, customer service, help desk, and data management into one platform for efficient operations.
Keeping
keeping.com
Keeping is a customer support platform integrated with Gmail, allowing teams to manage requests, assign tasks, and add notes directly within their email.
Glassix
glassix.com
Glassix is an AI-powered messaging platform that streamlines customer communication across various digital channels and automates responses to enhance support efficiency.
Desku
desku.io
Desku is an AI-driven customer support platform for E-commerce and SaaS, offering tools like chatbots, live chat, and knowledge bases to streamline customer interactions.
BoldDesk
bolddesk.com
BoldDesk is a cloud-based help desk software that streamlines customer support by managing tickets, automating tasks, and facilitating communication across multiple channels.
CommBox
commbox.io
CommBox is an AI-powered platform for managing customer interactions across multiple channels, optimizing support and sales operations with automation and analytics.
OneHash
onehash.ai
OneHash is a cloud-based CRM and ERP solution offering project management, help desk, and HCM services designed for small and medium-sized businesses.
MindBehind
mindbehind.com
MindBehind is a platform that enables non-technical teams to create and manage chatbots and virtual assistants for various channels, enhancing customer experience.
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