Call & Contact Center Software is a comprehensive solution designed to manage customer interactions across various communication channels. This software is essential for businesses that rely on telephonic communication as well as digital channels to provide customer support, sales, and service.
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Assembled
assembled.com
Assembled is a workforce management platform that streamlines staffing, scheduling, and reporting for customer support teams while integrating with popular tools like Google Calendar and Slack.
MSG91
msg91.com
MSG91 is a cloud communication platform providing SMS, email, voice, and authentication APIs for businesses to enhance customer engagement and automate messaging.
Playvox
playvox.com
Playvox is a performance optimization tool for customer service agents, enhancing quality management and workforce engagement in contact centers through analytics and integration.
DYL
dyl.com
DYL is a business communications platform that integrates phone and CRM for tracking calls, enabling texts, and improving sales team efficiency.
Prodigal
prodigaltech.com
Prodigal is an AI software that enhances consumer finance operations by analyzing interactions to optimize strategies and improve compliance and customer experience.
Puzzel
puzzel.com
Puzzel is a cloud-based customer experience platform that streamlines interactions across multiple channels, enhancing service delivery for contact centers.
ipSCAPE
ipscape.com
ipSCAPE is an AI-powered contact center app that facilitates omnichannel communication and integrates with various business systems to enhance customer service.
DCDial
dcdial.com
DCDial is a cloud-based contact center app that enables businesses to communicate with customers through text and voice, automating various business processes.
HappyFox
happyfox.com
HappyFox is a help desk software that manages customer support requests across multiple channels, offering tools for ticketing, automation, and self-service.
Capacity
capacity.com
Capacity is a support automation platform that uses AI to manage customer requests across various channels, helping teams streamline their support processes.
CallerDesk
callerdesk.io
CallerDesk is a cloud telephony app providing virtual call center solutions for businesses, enabling efficient call handling and customer support.
Onepilot
onepilot.co
Onepilot simplifies customer care outsourcing for brands, offering 24/7 support across multiple channels, with quick setup and a broad client base in Europe.
Observe.AI
observe.ai
Observe.AI analyzes customer conversations in contact centers to enhance service quality and agent performance through insights and automated quality assurance.
Thirdlane
thirdlane.com
Thirdlane Connect is a communication app for teams, offering chat, voice, video calls, screen sharing, and CRM integration on various devices.
DialShree
webrtc.elisiontec.com
DialShree is a call center solution that integrates multiple communication channels, facilitating efficient customer service management across various industries.
Callision
callision.com
Callision is a free cloud-based business phone system offering VoIP capabilities, contact center features, analytics, and integration across communication channels.
VirtualPBX
virtualpbx.com
VirtualPBX is a cloud-based phone system that streamlines business communication with features like call recording, routing, and analytics.
VoiceSpin
voicespin.com
VoiceSpin is a cloud-based VoIP platform for businesses that offers call center solutions, including AI auto-dialing, SMS messaging, and CRM integration for effective communication.
CallTower
calltower.com
CallTower provides cloud-based unified communications, contact center, and collaboration solutions to enhance business communication and customer interactions.
WIZ.AI
wiz.ai
WIZ.AI offers AI-driven solutions for customer interactions, including hyper-localized and personalized Talkbots that function across multiple communication channels.
Omind
omind.ai
Omind is a unified customer experience platform that uses AI to improve customer interactions and automate business processes across various sectors.
HiperMe!
hiperme.io
HiperMe! is a unified communications platform that centralizes calls, texts, emails, and chats into one interface for efficient management and collaboration.
Comcast Business
business.comcast.com
The Comcast Business app helps users manage services, monitor network performance, receive updates, and access support for business continuity and efficiency.
Aquant
aquant.ai
Aquant is an AI platform that improves service operations by analyzing data and providing tailored solutions for complex equipment issues.
Skit.ai
skit.ai
Skit.ai automates collection conversations for agencies and creditors using AI across voice, text, email, and chat in English and Spanish, enhancing recovery processes.
menetalk
menetalk.com
Menetalk is a cloud-based business phone system that enables teams to make calls quickly and communicate from any location.
Enthu.ai
enthu.ai
Enthu.ai is an AI platform for contact centers that monitors customer interactions, analyzes speech, and provides insights to improve agent performance and customer satisfaction.
interface.ai
interface.ai
interface.ai provides AI solutions for community banks and credit unions, enabling automated assistance across various channels to enhance customer service and compliance.
ScreenSteps
screensteps.com
ScreenSteps is a knowledge management platform that helps businesses create, manage, and share training materials and documentation to improve knowledge transfer and employee performance.
Uniphore
uniphore.com
Uniphore is a conversational AI platform that enhances customer service through NLP, speech recognition, and sentiment analysis, improving agent support and customer satisfaction.
Recordia
recordia.net
Recordia is a cloud-based AI platform that records, transcribes, and analyzes conversations for compliance and customer insight while ensuring data security.
Alvaria
alvaria.com
Alvaria is a contact center and workforce optimization platform that enhances customer interactions and operational efficiency across various channels.
Thulium
thulium.com
Thulium is a mobile app for managing customer service inquiries, allowing agents to respond, access client information, and manage tickets remotely.
Yeastar
yeastar.com
Yeastar offers telecommunications solutions for businesses, including cloud PBX systems and unified communications tools, enhancing call management and integration.
Mavenoid
mavenoid.com
Mavenoid is an intelligent support platform that offers troubleshooting and remote support for products, helping businesses enhance customer service and manage inquiries effectively.
Seismic
seismic.com
Seismic is a sales enablement app that organizes and delivers personalized content to sales teams, enhancing engagement and optimizing sales strategies.
Sinch
sinch.com
Sinch is a cloud-based communication platform that integrates messaging, voice, and video capabilities for businesses to enhance customer engagement.
Shelf
shelf.io
Shelf is a knowledge platform that provides quick answers to questions for businesses, enhancing service and productivity through various channels.
Ring.io
ring.io
Ring.io is a sales engagement platform that integrates with CRM systems to improve outbound sales through SMS, email, and calls, while providing analytics and automation features.
Ender Turing
enderturing.com
Ender Turing analyzes calls, chats, and video meetings to identify top performers, helping employees self-coach and improve their performance.
Ringflow
ringflow.com
Ringflow is a cloud-based contact center platform that integrates multiple communication channels for efficient customer support and personalized interactions.
Upcall
upcall.com
Upcall is a platform that connects businesses with U.S. sales professionals for on-demand phone calls to engage and convert leads into opportunities.
GreenAds Global
greenadsglobal.com
GreenAds Global provides an enterprise messaging platform that includes bulk SMS, WhatsApp API, RCS messaging, and cloud telephony solutions for effective business communication.
PhoneIQ
phoneiq.co
PhoneIQ is a cloud-based contact center solution integrated with Salesforce, enhancing communication and sales processes for businesses.
Ozonetel CloudAgent
ozonetel.com
Ozonetel CloudAgent is a cloud-based contact center platform that integrates multiple communication channels for efficient customer interactions.
amberSearch
ambersearch.de
amberSearch is a platform that connects and centralizes internal knowledge, enabling quick access to information for employees through an easy-to-use search interface.
Authkey
authkey.io
Authkey is a communication platform that offers SMS, voice calls, emails, and WhatsApp messaging via APIs, enabling developers to integrate messaging into their applications.
StringeeX
stringeex.com
StringeeX is a Call Center app that allows users to make and receive calls via the company's hotline, record call history, and manage a searchable contact list.
Goldfish.ie
goldfish.ie
Goldfish.ie offers cloud-based VoIP telecom services for businesses, providing features like call management and integration with Zoho CRM for improved communication.
calldesk
calldesk.ai
Calldesk automates inbound calls for contact centers using AI voice agents to improve customer service and reduce costs, freeing agents for more complex tasks.
Primo Dialler
primodialler.com
Primo Dialler streamlines communication by automating dialing, managing call workflows, and organizing contacts, enhancing productivity for users relying on phone calls.
Odigo
odigo.com
Odigo is a contact center platform that enhances brand-customer interactions through multi-channel communication and AI-driven solutions for improved service and efficiency.
uContact
net2phone.com
uContact is a cloud-based contact center solution that manages customer interactions across various channels to enhance engagement and streamline communication.
Knowlarity
knowlarity.com
Knowlarity is a cloud-based communication platform that enhances business interactions and customer service through integrated telephony and multi-channel capabilities.
Call Criteria
callcriteria.com
Call Criteria provides quality assurance tools for contact centers, including AI-driven evaluations, customized scorecards, and real-time monitoring to improve agent performance.
AI Rudder
airudder.com
AI Rudder is an AI voice automation tool for call centers that automates calls and data analysis, reducing costs and agent workload.
Voxjar
voxjar.com
Voxjar automates quality assurance for contact center calls using AI, providing evaluations and analytics to improve customer interactions and operational efficiency.
Nubitel CX
nubitel.co
Nubitel CX is an omnichannel cloud contact center solution that integrates various communication tools for seamless customer interactions.
virtualQ
virtualq.io
virtualQ offers an intelligent waiting and callback service that optimizes customer flow and enhances waiting experiences for businesses in the service sector.
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