Page 3 - Top Call & Contact Center Software

Fuze

Fuze is a communication app that allows users to make calls, hold meetings, chat, and share content across devices, facilitating collaboration anytime and anywhere.

500apps

CRM.io by 500apps is a cloud-based CRM software that manages leads, contacts, accounts, and deals to streamline sales processes and enhance customer relationships.

TalkChief

TalkChief is a communication app that integrates chats, video calls, and file sharing into one platform for efficient personal and professional interactions.

Shelf

Shelf is a knowledge platform that provides quick answers to questions for businesses, enhancing service and productivity through various channels.

Zingtree

Zingtree is an AI platform that automates customer support workflows and decision trees, helping B2C enterprises streamline processes and enhance customer service.

Assembled

Assembled is a workforce management platform that streamlines staffing, scheduling, and reporting for customer support teams while integrating with popular tools like Google Calendar and Slack.

HelpTree

HelpTree is a knowledge management app that uses a decision tree to guide users in troubleshooting, providing AI-assisted answers and organized support resources.

StringeeX

StringeeX is a Call Center app that allows users to make and receive calls via the company's hotline, record call history, and manage a searchable contact list.

XCALLY

XCALLY is a contact center solution for managing customer interactions across channels like voice, email, and SMS, offering tools for queue management, agent monitoring, and analytics.

Aquant

Aquant is an AI platform that improves service operations by analyzing data and providing tailored solutions for complex equipment issues.

MSG91

MSG91 is a cloud communication platform providing SMS, email, voice, and authentication APIs for businesses to enhance customer engagement and automate messaging.

Playvox

Playvox is a performance optimization tool for customer service agents, enhancing quality management and workforce engagement in contact centers through analytics and integration.

Capturi

Capturi is a conversational AI software that analyzes interactions to provide insights, assist agents, and handle routine inquiries for improved customer experience.

ScreenSteps

ScreenSteps is a knowledge management platform that helps businesses create, manage, and share training materials and documentation to improve knowledge transfer and employee performance.

Operata

Operata is a cloud contact center platform that monitors call performance, analyzes quality data, and helps diagnose issues to improve operations and agent communication.

Mavenoid

Mavenoid is an intelligent support platform that offers troubleshooting and remote support for products, helping businesses enhance customer service and manage inquiries effectively.

Enthu.ai

Enthu.ai is an AI platform for contact centers that monitors customer interactions, analyzes speech, and provides insights to improve agent performance and customer satisfaction.

Prodigal

Prodigal is an AI software that enhances consumer finance operations by analyzing interactions to optimize strategies and improve compliance and customer experience.

RingCX

RingCX is a customer experience platform that streamlines communications across various channels, enhancing engagement and operational efficiency.

Onepilot

Onepilot simplifies customer care outsourcing for brands, offering 24/7 support across multiple channels, with quick setup and a broad client base in Europe.

Bloomfire

Bloomfire is a cloud-based knowledge management platform that enables teams to upload, search, and share information efficiently, enhancing collaboration and productivity.

Thirdlane

Thirdlane Connect is a communication app for teams, offering chat, voice, video calls, screen sharing, and CRM integration on various devices.

Dubber

Dubber is a cloud-based call recording and voice AI app that automatically records conversations, offering secure storage, transcription, and real-time insights.

Observe.AI

Observe.AI analyzes customer conversations in contact centers to enhance service quality and agent performance through insights and automated quality assurance.

Upcall

Upcall is a platform that connects businesses with U.S. sales professionals for on-demand phone calls to engage and convert leads into opportunities.

Calabrio

Calabrio ONE is a cloud-based suite for contact centers that integrates workforce management, quality management, and analytics to optimize agent performance and enhance customer interactions.

Callision

Callision is a free cloud-based business phone system offering VoIP capabilities, contact center features, analytics, and integration across communication channels.

BoldDesk

BoldDesk is a cloud-based help desk software that streamlines customer support by managing tickets, automating tasks, and facilitating communication across multiple channels.

Authkey

Authkey is a communication platform that offers SMS, voice calls, emails, and WhatsApp messaging via APIs, enabling developers to integrate messaging into their applications.

VirtualPBX

VirtualPBX is a cloud-based phone system that streamlines business communication with features like call recording, routing, and analytics.

WIZ.AI

WIZ.AI offers AI-driven solutions for customer interactions, including hyper-localized and personalized Talkbots that function across multiple communication channels.

calldesk

Calldesk automates inbound calls for contact centers using AI voice agents to improve customer service and reduce costs, freeing agents for more complex tasks.

Omind

Omind is a unified customer experience platform that uses AI to improve customer interactions and automate business processes across various sectors.

Thulium

Thulium is a mobile app for managing customer service inquiries, allowing agents to respond, access client information, and manage tickets remotely.

ipSCAPE

ipSCAPE is an AI-powered contact center app that facilitates omnichannel communication and integrates with various business systems to enhance customer service.

Sharpen

Sharpen is a contact center platform that enhances performance and productivity for customers, agents, and businesses with a user-friendly interface.

Language I/O

Language I/O enables English-only support teams to interact with customers in over 100 languages through chat and email with real-time translations.

Recordia

Recordia is a cloud-based AI platform that records, transcribes, and analyzes conversations for compliance and customer insight while ensuring data security.

HaloCRM

HaloCRM is an omnichannel customer service software that manages customer interactions across various platforms to enhance communication and streamline support.

[24]7.ai

The 24/7.ai app uses AI to automate customer support, improving response times and efficiency while enhancing overall customer satisfaction.

Uniphore

Uniphore is a conversational AI platform that enhances customer service through NLP, speech recognition, and sentiment analysis, improving agent support and customer satisfaction.

Ziwo

Ziwo is a cloud contact center software that enables businesses to manage customer interactions via voice, email, and chat with features like call tracking and analytics.

Gladly

Gladly is a customer service platform that centralizes interactions across channels, enabling personalized support and improving customer satisfaction.

DCDial

DCDial is a cloud-based contact center app that enables businesses to communicate with customers through text and voice, automating various business processes.

injixo

injixo is a cloud-based workforce management app for call centers, offering tools for scheduling, forecasting, and real-time management to enhance operational efficiency.

Sinch

Sinch is a cloud-based communication platform that integrates messaging, voice, and video capabilities for businesses to enhance customer engagement.

Capacity

Capacity is a support automation platform that uses AI to manage customer requests across various channels, helping teams streamline their support processes.

Contivio

Contivio is an omnichannel cloud contact center app that integrates with CRMs to manage customer communications through phone, email, chat, and more.

Ytel

Ytel is a communication platform that integrates SMS and voice capabilities into software applications, improving sales teams' contact rates and customer engagement.

ITC Cloud

ITC Cloud enables organizations to collaborate and communicate effectively from any device, featuring VoIP services and a dedicated call center platform for customer support.

Abstrakt

Abstrakt is a call center platform that provides real-time guidance for agents, automates quality assurance, and aims to enhance business outcomes.

Primo Dialler

Primo Dialler streamlines communication by automating dialing, managing call workflows, and organizing contacts, enhancing productivity for users relying on phone calls.

Sarv.com

Sarv.com is a cloud telephony service that provides communication solutions for businesses through APIs and a unified platform since 2011.

Infinity Hub

Infinity Hub is a call intelligence platform that tracks customer interactions, analyzes calls, and integrates with various tools to optimize marketing and operations.

Arbeit

Arbeit is a VoIP solution designed for business and debt collection agencies, offering cloud-based dialers for efficient communication with clients and team members.

Jet Interactive

Jet Interactive offers mobile and desktop softphone apps for managing business calls, featuring a call flow builder and reporting tools for analyzing call activity.

Call Criteria

Call Criteria provides quality assurance tools for contact centers, including AI-driven evaluations, customized scorecards, and real-time monitoring to improve agent performance.

amberSearch

amberSearch is a platform that connects and centralizes internal knowledge, enabling quick access to information for employees through an easy-to-use search interface.

GreenAds Global

GreenAds Global provides an enterprise messaging platform that includes bulk SMS, WhatsApp API, RCS messaging, and cloud telephony solutions for effective business communication.

Gradwell Wave

Gradwell Wave is a softphone app for businesses that allows voice calls over 3G, 4G, and WiFi, with features like HD audio, call waiting, and easy integration with contacts.