Shelf is a knowledge platform that provides quick answers to questions for businesses, enhancing service and productivity through various channels.

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  • Launch Shelf directly from your Dock or taskbar.
  • Work without distractions in a dedicated window, separate from your browser tabs.
  • Manage multiple Shelf accounts and switch between them without logging out.

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Shelf is for organizations that need employees and customer-service teams to find reliable answers across scattered company content. It connects to documents and knowledge repositories, then helps teams organize, enrich, govern, and search that information without necessarily moving it from its existing systems. Support agents can use Shelf’s AI-assisted search and Answer Assist to find relevant information and suggested answers in tools such as contact-center and CRM platforms. Organizations can also use Shelf to make knowledge available through customer and employee self-service, and to prepare company information for AI applications. Knowledge managers can review and publish content through managed workflows, while analytics help identify gaps in the knowledge base and understand how content is used. Shelf may suit larger organizations looking to improve knowledge management, support-agent access to answers, or the quality and governance of information used by AI.

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