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The Genesys AppFoundry Marketplace is an ecosystem of third-party applications, integrations, and add-ons designed to extend the functionality of the Genesys Cloud CX platform. It enables organizations to enhance customer experience, optimize contact center operations, and streamline workflows by integrating specialized tools and services directly into their Genesys environment. Solutions available on the AppFoundry span categories such as CRM integrations, workforce management, analytics, AI-powered bots, omnichannel communication, security, and more. Whether built by Genesys partners, independent developers, or Genesys itself, all listings are vetted for compatibility and performance. By leveraging the AppFoundry Marketplace, businesses can tailor their Genesys Cloud CX deployment to better align with specific operational needs, accelerate innovation, and deliver more personalized customer experiences.
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Zendesk
zendesk.com
Zendesk is a customer service platform that consolidates support across channels, automates workflows, and enhances agent productivity with AI tools and extensive integrations.
Twilio
twilio.com
Twilio is a cloud communications platform that enables voice, messaging, and video integration into applications, offering scalable APIs for customizable solutions.
Genesys Cloud
genesys.com
Genesys Cloud CX is a cloud-based contact center platform for managing customer interactions across various channels, enhancing service efficiency and engagement.
Observe.AI
observe.ai
Observe.AI analyzes customer conversations in contact centers to enhance service quality and agent performance through insights and automated quality assurance.
LumenVox
lumenvox.com
LumenVox provides AI-driven speech recognition and voice authentication technology for businesses, enabling improved customer interactions and automated voice tasks.
Tenfold
tenfold.com
Tenfold is a SaaS CTI solution that integrates telephony with CRM, automating call logging and improving customer service workflows for support agents.
Cobrowse
cobrowse.io
Cobrowse enables real-time co-browsing for customer support, allowing agents to assist users on web and mobile apps, enhancing engagement and satisfaction.
PCIPal
pcipal.com
PCI Pal offers secure payment solutions for organizations, enabling Cardholder Not Present payments without PCI DSS compliance risks. It supports multiple communication channels.
Omni Intelligence
omniintelligence.online
Omni Intelligence is a cloud-based contact center platform offering tools for speech analytics, voice biometrics, IVR mapping, performance testing, and voice quality monitoring.
Feebak
feebak.com
Feebak is a survey tool for Genesys Cloud that enables businesses to gather and analyze customer feedback through customizable surveys and various channels.
ContactEngine
contactengine.com
ContactEngine is a conversational AI app that automates proactive customer communications for large corporations across various industries.
Brightmetrics
brightmetrics.com
Brightmetrics analyzes customer communication data from phone systems and contact centers, providing insights into call metrics and agent performance for better decision-making.
Lightico
lightico.com
Lightico is a digital platform that streamlines document collection, eSignatures, ID verification, and forms to improve customer interactions in lending and servicing.
VoiceBase
voicebase.com
Ipiphany
ipiphany.ai
TrueEngage
trueengage.com
SuccessKPI
successkpi.com
SuccessKPI is a platform that integrates AI and automation to improve customer service and workforce management in contact centers across various industries.
Sentiment
sentiment.io
Sentiment Omnichannel is a messaging platform for enterprise contact centers that supports multiple channels and offers chatbot and agent routing features.
Shelf
shelf.io
Shelf is a knowledge platform that provides quick answers to questions for businesses, enhancing service and productivity through various channels.
ProcedureFlow
procedureflow.com
ProcedureFlow is a cloud-based knowledge management app that helps organizations visualize and manage standard operating procedures with customizable guides and AI support.
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