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Tenfold is a customer service tracking software designed to enhance support operations by automating key processes. It allows support agents to automatically log calls and attach relevant notes, which helps in tracking customer interactions more effectively. This functionality is crucial for providing consistent and personalized customer support.

One of the primary benefits of using Tenfold is its ability to streamline workflows and improve communication efficiency. By integrating with existing systems, it helps organizations manage customer interactions across various channels, ensuring that all interactions are well-documented and easily accessible for future reference. This integration supports a more cohesive customer service experience, enabling teams to respond promptly and effectively to customer inquiries.

Tenfold's capabilities align with broader customer relationship management (CRM) strategies, focusing on enhancing customer satisfaction and experience. It supports the automation of routine tasks, such as call logging and note-taking, allowing support agents to focus on more complex customer issues. Overall, Tenfold is designed to optimize customer service operations, making it easier for businesses to deliver high-quality support and maintain strong customer relationships.

Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture.

Categories:

Business

Outbound Call Tracking Software

Call Center Infrastructure (CCI) Software

Website: tenfold.com

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