Goldfish.ie

For businesses that want to manage calls across offices, remote teams or a contact centre, Goldfish.ie provides cloud-based VoIP calling through a web browser. Teams can make and receive business calls without relying on desk phones, route incoming callers with keypad menus, and use features such as voicemail-to-email, call filtering and call recording. CRM integrations, including Zoho, Salesforce and SugarCRM, let users handle calls from within their CRM. For high-volume customer-service or sales teams, the Quvu contact-centre system adds inbound, outbound and blended campaigns, predictive and preview dialling, campaign statistics, and tools for supervisors to monitor and coach agents. It can connect staff across multiple sites or working remotely, with access through an internet-connected browser.

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