Abstrakt

For contact centers using TCN, Abstrakt helps agents handle calls consistently and gives supervisors a broader view of call quality and compliance. During calls, it displays customer-configured scripts and recommended responses based on the conversation, helping agents follow procedures and respond to questions or objections. After calls, it generates transcripts, summaries, sentiment results, and QA scores, and can add notes to a CRM. Supervisors can review performance across calls, identify coaching needs, and receive alerts about selected phrases or compliance issues. Abstrakt is designed for contact center teams focused on customer service, sales, agent training, and quality assurance.

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