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- Launch Capturi directly from your Dock or taskbar.
- Work without distractions in a dedicated window, separate from your browser tabs.
- Manage multiple Capturi accounts and switch between them without logging out.
Capturi is for customer service, contact center, and sales teams that want to understand what customers and prospects discuss and improve how staff handle those interactions. It analyzes recorded conversations and organizes them by topics and patterns, helping teams spot common questions, recurring issues, customer concerns, and opportunities to improve service or coaching. Its Insights tools help managers review interaction trends and assess service quality. The Assistant supports agents by surfacing relevant guidance for a customer’s issue, while the AI Agent can handle routine inquiries using answers drawn from previous conversations. Capturi may suit organizations that want to reduce manual call review, coach employees using real interactions, and use conversation data to improve customer experience and day-to-day processes.
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