HelpTree
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Website: sutherlandglobal.com
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HelpTree is an intelligent knowledge management solution, powered with significant cognitive capabilities, and robust decision network architecture (DNA). HelpTree follows a decision tree approach where appropriate content (article, video, troubleshooting steps) are mapped to each step of the decision tree. This step-by-step guided methodology helps consultants troubleshoot customer issues in a structured manner.
AI Assistant - an advanced feature powered by Azure OpenAI GPT that provides instant answers, tailored instructions, and email composition capabilities within the search function. When users enter a query, a new "AI Assistant" section appears above traditional search results, providing AI-powered responses and instructions, thereby streamlining processes, saving time, and enhancing user experience.
Website: sutherlandglobal.com
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