Knowmax

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Knowmax centralizes support knowledge, offering searchable KBs, visual how‑to guides, decision trees, AI content tools and CRM/contact-center integrations for agents and self‑service

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Knowmax is an AI-powered, full-suite Knowledge Management solution built by CX experts to help you deliver first-rate customer experience across touchpoints. We have been working with Fortune 500 companies enabling them to deliver customer delight through strategic knowledge management. Our KM modules, viz knowledge base articles & FAQs, visual how-to guides, and cognitive decision trees, are purpose-built to make contextual and actionable knowledge readily available to your support champions and customers with minimal effort. With our no-code DIY content creation capabilities, you do not need any technical expertise to create content. Our native integrations with CRM and contact center technology enable users to access relevant information right where they are without switching multiple screens. Born out of a contact center, we understand the numberless roadblocks customer-focused companies face and believe that the right knowledge at the right time makes a difference in shaping customer experiences. Our next-gen KM platform is built with this understanding to enable you to rise above your customers' ever-evolving expectations by making your knowledge work for you.

Knowmax is an AI-powered knowledge management platform designed to enhance customer experience (CX) teams by providing centralized, actionable knowledge across multiple touchpoints. It enables organizations to consolidate traditionally siloed information into a single source of truth, accessible through a natural, Google-like search interface that drives efficiency and consistency in customer support.

The platform features intuitive, no-code Cognitive Decision Trees that transform complex standard operating procedures (SOPs) into simple, guided next-best-action workflows. These workflows can be integrated with CRM systems to automate data retrieval and personalize resolutions, helping agents deliver mistake-proof service quickly and accurately. Knowmax also supports the creation of visual how-to guides and multimedia content, reducing repetitive explanations and improving both agent training and customer self-service options.

Additional capabilities include AI-assisted content creation and summarization to accelerate knowledge base development, multilingual support with translations in over 15 languages, and content repurposing tools that generate FAQs and quizzes from longer documents. The availability of a Chrome extension facilitates multitasking for support agents by linking customer information across tabs and chat windows. Knowmax’s omnichannel-ready platform ensures that updated knowledge is consistently delivered through digital channels, enabling more effective self-help and reducing the workload on support teams.

Overall, Knowmax offers a comprehensive approach to knowledge management by combining AI-driven automation, interactive visual workflows, and seamless integration with existing support tools, aiming to improve operational efficiency and customer satisfaction through better knowledge accessibility and use.

This description was generated by AI (artificial intelligence). AI can make mistakes. Check important info.

Categories: BusinessKnowledge Base SoftwareWork Instructions SoftwareCustomer Self-Service SoftwareContact Center Knowledge Base Software

Website: knowmax.ai

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